Find answers to some of the most frequently asked questions.
For UK orders over £20, shipping is completely free.
For UK orders under £20, we charge a flat rate of £3.90.
All UK orders are dispatched via Royal Mail 48.
We offer international postage to the United States for a flat fee of £15.99 and delivery to several European countries for a flat fee of £9.99. These are Finland, France, Germany, Italy, Norway, Spain & Sweden.
Please note that we do not accept responsibility for any import or customs charges that you may encounter, so please be prepared for that. We mark our parcels as ‘Other’ and whilst many get through without issue, a small percentage do encounter a charge from customs.
For the UK – We aim to dispatch all orders within 3 working days of them being placed. With shipping time included, you can typically expect to receive your order within 4 – 6 working days.
For International – We aim to dispatch all orders within 3 working days of them being placed. With shipping time included, you can typically expect to receive you order within 10 – 15 working days.
As our products are made to order, please bear in mind that if you have placed a large order or we are having a particularly busy period, it could take a little longer to receive your order.
As our items are 3d printed, it is possible they may contain some minor blemishes and imperfections from the printing process. However, please be assured that we have a certain standard that all of our 3d prints must meet before they are shipped. These minor blemishes will never affect the usability or durability of the item but please be aware of this before ordering. Dependant on the item, we use resolution as low as 0.05mm to achieve the best possible prints. We use real pictures of our printed items and the item you receive will be of the same or better quality than what is shown here on the website.
Unless otherwise stated in the product description, we use PLA plastic which is derived from plant based corn starch. This is one of the most bio-degradable plastics you can use in 3d printing, whilst at the same time, still remaining durable and able to withstand everyday use.
We have access to 1000’s of models that we are able to print. However, we only display any models on the website that we have physically printed and as such, don’t show them all.
If you are looking for something specific that isn’t displayed here on the website, drop us a message by clicking ‘Contact Us’ at the top of this page and we’ll try to help!
If you hit ‘Contact Us’ at the top of this page, let us know about the item you want a painted version of. We don’t display and offer a painted version of any items until they have been ordered once and we’ve been able to photograph them.